RAW PEARLS LIMITED

Frequently Asked Questions

What are your opening hours?

We are open 9am – 5pm Monday to Friday (excluding bank holidays). We close for a brief period over Christmas, usually from Christmas Eve through until just after New Year’s Day. Please contact us for exact dates.

Do your prices include stringing?

Yes, all our prices include stringing where you are purchasing our pearls.

How much do you charge for shipping?

Most parcels are sent via Royal Mail Special Delivery service. We charge £9.50 for this service to include cost of postage (including guaranteed delivery next day by 1pm), packing and insurance to the relevant value. Where goods are valued at under £100 (and are not your customer’s goods – for example a restring that we are returning to you), we will send the item via Royal Mail Recorded service for which we change £5 including packing.

How long will it take you to ship my order?

For large stock orders that need to be strung we aim to deliver within 2 weeks. However, if you require something urgently we will always do our best to meet your request.

How can I pay?

Most customers will make a payment online direct to our account. Account details are included on our invoices and statements. Alternatively, you can send us a cheque to the address on the Contact page, or call us to make a credit or debit card payment over the phone.

What are your payment terms?

Payment becomes due at the end of the month following the month of invoice.

I’d like to see a copy of your Terms and Conditions for the Sale of Goods, please could you provide me with one?

We are happy to send you a copy in the post – please call us on 01460 281 496 to request a copy. Alternatively please go to our ‘Terms and Conditions for the Sale of Goods’ online.

I’d like to leave feedback for you, where can I do that?

We welcome any feedback you’d like to give us. Please use the form provided on the ‘Contact’ page.